Experience in business
The experience of Marcia Mediation in Business is that these techniques help each participant relax and actually enjoy the process, and agree and record action points for future collaboration in the best interests of each other and the organisation.
A pioneer for mediation since commencing legal practice as a family solicitor some seventeen years ago Marcia has worked exclusively as an independent mediator since 2004, focussing initially on family mediation, and latterly on work place mediation.
Marcia’s accreditations include both Work Place and Family Mediation and she is a qualified child consultant practitioner. Her associations include the Professional Mediators Association and Resolution.
Marcia Mediation in Business believes that Work Place Mediation is the ideal solution to employment disputes in the bigger business, or indeed organisation, whether for example in health care or education, or privatised industry.
A day will be carved out for the mediation, in a neutral, relaxed, environment, so that HR knows that both managers can at least agree to work together to resolve their differences. The mediator can first speak to each manager individually to look at the organisation from his point of view and identify how that may conflict with the other’s view point. He knows how to encourage the manager to examine how the respective view points may in fact complement each other, what they have in common and is skilled in schooling her on how she can quite easily put her own point across in a frank, yet non-confrontational way.
Or your best machinist asks to work flexi time for “personal reasons”. If she does it you worry it will “open the floodgates”. You know she is entitled to ask and you can refuse, but you don’t want to risk upsetting her. She is well known to become underproductive when “upset”.
Two secretaries make it known that they hate each other. One says the other is constantly “flashing her eyelashes at you”. The other says that is not true, it is just that she is the better secretary which is why she is “favoured”. So the other storms out and claims stress. You are centre stage in her resentment.