An employee in your audit department has consistently been early, one of the last to leave at night. You could not find anyone more conscientious. Out of the blue this stops and she works strictly 9 to 5 “to rule”. Whilst before she was always on top of her work, she falls behind and the whole team has to pick up the backlog. Negativity is creeping in as others start to follow her example… HR is considering disciplinary action.
A PA cannot do enough for her boss. She takes messages and answers them. The problem is she often “gets it wrong” and has upset quite a few customers of the Company when some “back tracking” has been required. Very sensitive, she has already become disproportionately upset when told to be less proactive and now has gone the other way, purposely refusing to deal with the enquiry lest she should “offend”. She tells HR that she is being bullied .
Or two machinists on the shop floor squabble because one thinks the other is not pulling his weight.
At a senior level two consultants fall out over how one has managed to bring home a client that the other believes was his contact.
Examples are endless and have in common this one element: emotion has taken over from rational thought processes.
Take the pressure off
HR departments are often over stretched and under resourced. Conflicts between members of the Company at any level have a negative, time consuming effect and, even worse can lead to the Industrial Tribunal. It does not take long for someone overlooked for promotion to claim discrimination. Or, for someone who has been provided with a written warning for poor performance to claim bullying or harassment. And the chances are that in each case, separating the problem from the people, the individuals affected are of great value to the Company and with the intervention of Work Place Mediation from Marcia Mediation in Business will continue to be so for many years to come. And we remain here afterwards to help support your HR team, managers and others affected by dispute with ongoing mentoring and conflict coaching solutions.
A pioneer for mediation since commencing legal practice as a family solicitor some seventeen years ago Marcia has worked exclusively as an independent mediator since 2004, focusing initially on family mediation, and latterly on work place mediation.
Marcia’s accreditations include both Work Place and Family Mediation and she is a qualified child consultant practitioner. Her associations include the Professional Mediators Association and Resolution.